SHIPPING POLICY

We ship worldwide to every corner of the globe. Our three primary shipping carriers ensure reliable, timely delivery whether you’re in the Americas, Europe, or anywhere else.

SHIPPING CARRIERS & DELIVERY TIMES

Delivery times are estimated from the date of shipment, not the date of order placement.

⚠  Delivery times may vary depending on destination country, local customs processing, and public holidays.

SHIPPING RATES

Shipping costs are calculated based on the weight and dimensions (volumetric weight) of your order. You will be notified of the exact shipping rate immediately upon placing your order.

For bulk or wholesale orders, please contact your sales representative for a customized shipping quote.

CUSTOMS & DECLARATION

Please be aware of the following important customs information before placing your order:

• Hair classification: International customs regulations do not permit the export of human body parts (including human hair). For this reason, our shipping agents declare all hair products as “synthetic hair” on customs documentation to ensure successful export clearance.
• Declared value: Our shipping agents declare the parcel value at $20 per kg. This helps minimize import taxes and duties in the destination country, lowering the overall cost for our customers.

⚠  By placing an order, you acknowledge and accept these standard industry shipping practices.

TRANSIT DELAYS

In rare instances, our carrier services may experience transit delays due to factors beyond our control — including but not limited to adverse weather conditions, natural disasters, carrier disruptions, or customs delays.

Luxe Strand Hair Factory is not liable for transit delays caused by our carrier service or acts of nature. Therefore, refunds or chargebacks will not be issued as a result of carrier-related or force majeure transit delays.

⚠  If you experience an unusually long delay, please contact your sales representative and we will assist you in tracking your shipment.

Questions About Your Shipment?

Contact your sales representative — we’re happy to help.