FAQs
Q: What payment methods are available?
We currently do not support online payment through the website. Please contact us via WhatsApp for more information on available payment options.
Q: How do I measure my bundles and lace products?
Curly and wavy bundles are measured by pulling the hair straight from the weft to the tip of the strand. When you receive your order, the hair may appear shorter than the labeled length due to its curl pattern — this is completely normal.
Example: A 22” curly bundle may look like 20” when worn in its natural curl state, but will measure the full 22” when stretched straight.
Q: If I place my order today, when will I receive it?
Each product has its own production time, which typically takes 7–15 business days. Shipping from Vietnam usually takes an additional 5-7 days. You can expect to receive your order within approximately 2–3 weeks after placing it.
Q: How many bundles do I need?
For Natural Straight and Natural Wavy textures:
- 10–14 inches: 2+ bundles
- 16–24 inches: 3+ bundles
- 26–34 inches: 4+ bundles
- 34 inches and above: 5–6+ bundles
Q: What are the differences between the hair textures?
Origin: We carry one premium hair quality: 100% Vietnamese Raw Single Donor Hair.
Structure: Vietnamese hair is known for its thick, strong strands – ideal for styling and color treatments.
Wave pattern: Natural Straight = bone straight to slight wave. Natural Wavy = soft, natural wave.
Color tone: Natural black, with a slightly warm brown tone visible in sunlight.
Q: What color will I receive?
All of our 100% natural hair ships in a natural black-brown tone.
Q: Will the curl/wave pattern revert back after washing or coloring?
Yes. All wavy and curly textures will always revert to their natural state after washing – just like your natural hair growing from your scalp. This is a sign of authentic 100% human hair.
Q: Can I color the hair?
Yes. All 100% raw human hair can be colored. We guarantee the hair can be lifted to color #613 (platinum blonde). We strongly recommend using a professional colorist.
Tip: Use a higher volume developer for a shorter processing time for best results.
Q: How often do you update pricing?
From time to time, we adjust our pricing to reflect sourcing quality and product standards. All changes are announced in advance via our broadcast list and social media channels.
Q: I placed an order but want to cancel. Is that possible?
We’re sorry, but once an order is placed, it cannot be canceled or refunded. Please review all details carefully before confirming your order.
Q: If I miss my hair appointment due to a delayed delivery, will you cover the cost?
We have a return and exchange policy that covers eligible situations. Please refer to our policy page for full details.
Q: Will you cover the cost of hair installation?
No. We are not responsible for any costs related to hair installation after purchase.
Q: Do you offer wholesale?
Wholesale is our primary business. We sell close to 1 ton of hair per month and are fully capable of meeting the supply needs of any customer, large or small.
Q: Can I order online and pick up in person?
If you have the opportunity to visit Vietnam, we warmly welcome you to come see our products in person and place your order directly with us.
Q: Do you offer hair samples?
Absolutely. You are welcome to order a small quantity to test the quality first. We always encourage sample orders and are happy to accommodate them.
Q: What is the difference between HD Lace and Transparent Lace?
HD Lace: The thinnest lace available on the market. Nearly undetectable, requires minimal customization, and works for all skin tones. It is extremely delicate and must be handled with care to avoid tearing.
Transparent Lace: A high-quality Swiss lace with a light brown tone. More durable than HD lace. Requires tinting with a lace tint or makeup powder to match your skin tone. Can be customized to match any complexion.
Note: 99% of our customers choose HD lace, a quality that has been validated by hundreds of satisfied customers every month.
Q: What are the different curl and wave patterns available?
- Loose Curl — Soft, wide ringlets. Equivalent to a 3B curl type.
- Deep Curl — Tighter ringlets, wider at the root and tighter toward the ends. Equivalent to 3C.
- Natural Wavy — Our best seller. Soft, natural, effortless wave pattern. (Recommended)
- Deep Wave — Soft, thick, with a tighter, smaller wave pattern.
- Loose Wave — Soft, thick, with a wider, looser wave pattern.
- Cambodian Curl — Starts as a deep wave and transitions into a soft curl. Coarser texture.
- Kinky Straight — Hair that has been braided prior to steaming, resulting in a fluffy, voluminous texture.
All textures can be colored, straightened, or curled with heat.
Q: What is the difference between a closure and a frontal?
Closure: Covers the top front section of your head where your part will be. Available in 2×6, 4×4, 5×5, and 6×6 sizes.
Frontal: Covers the entire front hairline from ear to ear. Available in 13×4 and 13×6 sizes. Allows parting in any direction for maximum versatility.
Q: I am not Black and I have fine hair. Will this hair work for me?
Absolutely. 100% human hair works beautifully for all hair types and ethnicities. Our Vietnamese raw hair is especially suitable for those with fine hair due to its natural thickness and strength.
Q: I have never worn a wig before. How do I know if it’s right for me?
Wigs are an excellent protective style that allows your natural hair underneath to rest and grow. We will provide you with everything you need to wear and care for your hair with confidence.
Q: What is the buzzing sound when I turn on my flat iron or curling iron?
The buzzing sound comes from the ION generator built into the tool. It releases negative ions to neutralize positive ions in the hair, which reduces frizz, smooths the cuticle, and creates a sleek, shiny finish. This is completely normal and harmless.
Q: How is the hair installed?
Hair can be installed using several methods including sew-in, glue, tape, or clips, depending on the product type. We recommend working with a professional hairstylist for the best results.
Q: How long will my hair last?
With proper care, 100% human hair can last 3–5 years or even longer. The longevity depends on how well it is maintained.
Q: What should I do once I receive my hair?
Please refer to our Hair Care Tips guide for full instructions on how to prep and care for your new hair before installation.
Q: How often should I wash my hair?
For curly textures: use a conditioner wash at least 2 times per week to maintain moisture. For wavy and straight textures: wash or co-wash once per week or as needed.
Q: Will the curl/wave pattern come back after coloring or washing?
Yes. All wavy and curly textures will always return to their natural state after washing, just like natural hair. This is a hallmark of authentic, high-quality human hair.
Q: Can I color the extensions?
Yes. All 100% human hair extensions can be colored. Always use a professional stylist for bleaching services. Tip: Use a higher volume developer with a shorter processing time for the best results.
Q: Can I swim in saltwater or a chlorinated pool?
Yes. However, be sure to rinse and detangle your hair immediately after swimming to prevent tangling and dryness.
Q: Will the curls come back after I straighten wavy or curly hair?
Yes. Once you wash the hair, all wavy and curly textures will naturally revert to their original curl pattern.
Q: Do I need to seal the wefts?
Only seal the wefts when they have been cut, to prevent unraveling. There is no need to seal uncut wefts.
Q: If I place my order today, when will I receive it?
Each product has its own production timeline, which typically takes 7–15 business days. Shipping from Vietnam usually takes an additional 5-7 days. You can expect to receive your order within approximately 2–3 weeks after placing it.
Q: My tracking number shows no movement. What should I do?
Please allow up to 48 hours after receiving your shipping confirmation email for tracking activity to appear. If there is still no update after 48 hours, please contact us via our support email.
Q: I placed an order but want to cancel. Can I do that?
We’re sorry, but once an order has been placed, it cannot be canceled or refunded. Please review all order details carefully before confirming.
Q: What is your return and exchange policy?
We have a return and exchange policy in place. Please refer to our policy page for complete terms and conditions.
Q: What is your shipping process?
Before your order is shipped, we will send you a video of the exact product you ordered so you can review it. Your order will only be dispatched once you have confirmed and approved the product. Once confirmed, your tracking code will be sent to you within 1 business day. We primarily ship via UPS, FedEx, and DHL.
Q: What is the loyalty rewards program?
Our VIP loyalty program is designed exclusively for our valued clients — rewarding you for every purchase and interaction with the brand. It’s free to join and you can start earning points right away.
Q: What are the VIP reward tiers?
- Insider (Tier 1): Free to join. 250 bonus points upon registration. Earn 1 point per $1 spent.
- Gold (Tier 2): Minimum $1,000 annual spend.
- Platinum (Tier 3): Minimum $10,000 annual spend
- Diamond (Tier 4): Minimum $50,000 annual spend
Your tier is retained into the following calendar year once achieved.
Q: Is the program free to join?
Yes. There are absolutely no fees to join. Sign up and start earning immediately.
Q: How do I join?
Sign up using your email on our website. If you already have an account, simply log in with your existing email and password.
Q: Is there a limit to how many points I can earn?
No limit. You can continuously earn points through purchases, social media engagement, friend referrals, birthday rewards, and seasonal campaigns.
Q: Do I earn points on shipping fees and taxes?
No. Points are calculated based on your purchase subtotal after any discount code is applied, and before shipping and taxes are added.
Q: Do points expire?
Yes. Points expire 6 months after they are earned. Continue shopping to maintain your tier status and point balance.
Q: How is my VIP tier determined?
- Insider: $0 annual spend
- Gold: $1,000 annual spend
- Platinum: $10,000 annual spend
- Diamond: $30,000 annual spend
Q: Can I combine reward points with a discount code?
No. Loyalty reward discounts cannot be combined with any other promotional or discount codes.
Q: Why did I not receive points after my purchase?
Please ensure you were logged into your rewards account (not checking out as a guest) when placing your order. Points are not awarded on orders that are returned or canceled.